Once a guest checks out and confirms electronically, WELOCK HOST can automatically send a “checked out” notice and task list to cleaners or maintenance teams. The backend also provides a “maintenance request” submission portal; guests can report issues in the app with photos, and you can directly assign the job to a contracted service provider – eliminating tedious phone calls and back-and-forth.

The dynamic pricing module automatically adjusts nightly rates based on local market demand, vacancy rates, and city-specific holidays (e.g., Astana International Finance Festival, Nauryz), helping you maximise revenue without sacrificing occupancy. You can also set minimum and maximum price caps per night to lock in expected profit floors.

Unlike independent troubleshooting mechanisms on other platforms, WELOCK HOST integrates the admin dashboard, smart hardware, and customer support ecosystem. As a preferred partner of international booking sites like Airbnb (with higher API access privileges), you not only get priority technical support from WELOCK HOST for calendar or pricing issues, but also enjoy preferred-partner-level two-way connectivity.

Once a guest completes a booking on an OTA platform (e.g., Airbnb), WELOCK HOST automatically syncs the order → the system generates a time-limited access code → WELOCK HOST pushes the code to the guest via SMS/WhatsApp/email automatically → the guest uses that code to unlock during the check-in window. At the same time, the system automatically triggers a cleaning task: after check-out time, the WELOCK lock’s closing signal syncs to WELOCK HOST, which then notifies cleaners of the “checked out” status and task list. The entire process requires no manual intervention.

Yes. The remotely generated PIN codes are stored in the lock’s local firmware. Even if the internet is disconnected, offline codes still allow guests to enter normally. Only “offline mode” cannot sync unlocking logs to the app, but the check-in experience is unaffected.

After the guest checks out (e.g., by 12:00 PM on the scheduled departure day), WELOCK HOST automatically expires that guest’s code and revokes their unlock permission in the app. For absolute safety, you can remotely factory-reset the lock, making the previous guest’s access impossible.

The WELOCK HOST backend monitors lock battery levels and sends “low battery push notifications” to you and the admin in advance, reminding you to replace batteries. Unlike ordinary home locks, if a smart lock fails severely and could block a day’s rental, WELOCK HOST supplied locks have an average repair turnaround far shorter than typical market standards, and we provide 24/7 engineering backup support.

Not at all. WELOCK smart locks are designed for DIY installation — no drilling or wiring required. You only need the included Phillips screwdriver, and the entire process typically takes less than 10 minutes. A detailed instruction manual and installation videos are provided in the package. Follow the steps and you can complete the installation without hiring a locksmith.

Visit the WELOCK official website product page, enter your lock specifications (cylinder type, door thickness) to check compatibility. You can also send a photo of your current lock to WELOCK customer service for remote confirmation.

The WELOCK smart lock is powered by 3 AAA batteries. Under normal use (approximately 10 lock/unlock operations per day), the battery life can reach 8–10 months. When the battery level drops below 20%, the lock screen will display the battery status each time you use it, and the App will push a low‑battery reminder to your phone. If the battery is completely drained and you cannot unlock the door, you can temporarily power the lock via the USB port using a power bank. Then use the “USB Unlock Mode” in the WELOCK App to open the door until you replace the batteries.

For basic use, the WELOCK lock works via Bluetooth and fingerprint — no internet connection is required. If you need remote management (e.g., remote unlocking from your phone, viewing access logs, or smart home integration), you will need to purchase the optional WIFIBOX3 gateway. Setup steps: power on the gateway, press and hold the setup button for 6 seconds until the indicator light turns red, open the WELOCK App and tap Add Device → Add Gateway, enter your Wi‑Fi name and password (only 2.4GHz Wi‑Fi is supported — 5GHz is not). When the gateway’s signal indicator turns green, the connection is successful. Any locks already bound in the App will automatically pair with the gateway within about 3 minutes.

WELOCK HOST integrates credit card payments, e-wallets, and bank transfer connections. After WELOCK HOST collects funds, the system automatically pays out to your bank account in your chosen currency (e.g., EURO, USD, RMB).

Yes. WELOCK HOST supports mixed rental models – whether a 30-day long-term lease or a 2-day weekend stay, the system automatically generates legally valid electronic contract templates and manages utility bills (water, electricity, internet, etc.). The platform displays different business flows, check-out checklists, and automatic payment reminders based on the rental type.

Yes. Guests can communicate with the AI property manager directly in the app’s message centre to request “early check-in”. If the previous guest checked out on time (standard 12:00) and cleaning is completed, the system allows early check-in and automatically updates the validity of the new temporary access code.

Yes. WELOCK HOST sends push notifications after booking confirmation, 2 days before check-in, and at midday on the check-out day – reminding you to get the digital key, access Wi-Fi password and check-in instructions, and complete check-out rating.

If you encounter any lock issues during your stay, first try replacing the backup batteries or long-pressing the reset emergency power supply. If that still doesn’t work, use the “one-touch help” feature in the app to call WELOCK HOST customer service. Customer support will guide you through remote unlocking or arrange emergency on-site assistance.