Privacy Policy

Version: August 2020

This policy sets out the basis on which we collect and process your personal data through your use of our website, our digital applications (Apps), and/or signing up for newsletters, competitions and other marketing activities either in-store or online.

Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly.

INFORMATION ABOUT US

airEkey is the controller responsible for your personal data (referred to as "we", “us” or “our” in this privacy policy). We are registered with the China Company Registration with number 82-2927643. Our registered office is at 939 RADECKI CT CITY INDUSTRY, CA 91748. If you have any questions about this privacy policy, the use of your personal information, or your dealings with our website or our Apps, you can contact us at hello@airEkey.com.

YOUR PERSONAL DATA

Information You Provide to Us

You will provide some or all of the following information to us when you purchase goods from our website, register a customer account with us, use one of our Apps, contact us, or sign up for newsletters and other marketing activities, either in one of our shops or online:

Your Identity and Contact Details - include your name, email address, home postal address/billing address, delivery address (if different), and your contact telephone number;

Your Payment Details - your bank details and payment card details, however, your payment transactions will be encrypted by the acquiring bank so we will not retain any payment card details submitted by you;

Your Profile Data - if you register a customer account, this includes the profile you create to identify yourself when connecting to our website and Apps (including your username and password) and other data about purchases and your personal preferences; and Additional Personal Details - At your option, you can also provide additional personal information to us such as your date of birth, gender, product preferences, and interests. This additional information would only be collected and stored by us for the purpose of analyzing sales to help us understand and improve our business and for the purpose of any direct marketing which you may have expressly given your consent to.

Please Note: It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

We do not collect any categories of sensitive personal data and this website is not intended for children so we do not knowingly collect data relating to children.

Information We Collect When You Use Our Website or Our Apps

As you interact with our website and Apps, we also automatically collect usage and technical data (described below) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, and other similar technologies. Click here for more information about cookies.

Who We Are

WELOCK Host is a smart self check-in solution designed for Airbnb hosts, serviced apartments, vacation rentals, B&Bs and small hotels.

By combining WELOCK smart locks, guest access management and booking platform integration, we help property operators manage check-ins more efficiently — from booking confirmation to guest arrival and check-out.

Our goal is simple: make guest access easier for hosts and more flexible for guests.

Our mission

We believe check-in should be simple, secure and flexible.

WELOCK Host helps hospitality businesses save time, reduce access problems and deliver a smoother guest arrival experience. With automated self check-in and smarter access management, hosts can work more efficiently, improve guest satisfaction and support higher revenue potential.

Whether you manage one Airbnb apartment or multiple serviced apartment units, we help you make every check-in easier to control.

Leading technology

  • 100

    Booking Portals

  • 5000

    Active Accommodations

  • 20K

    Active Listings

  • 40K

    Bookings per Month

Who We Serve

Airbnb Hosts

Automate guest access, reduce late-night check-in pressure and support flexible arrivals.

Serviced Apartments

Manage guest, resident, cleaner and staff access across multiple units.

Vacation Rentals

Give travellers simple self check-in for holiday homes and short-term rentals.

Small Hotels & B&Bs

Reduce front-desk pressure and support guests arriving outside service hours.